Privacy Policy

What Information do we Collect?

We collect information from you when you register on our site, place an order, subscribe to our email or fill out a form.

Any data we request that is not required will be specified as optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your name or email address. You may however visit our site anonymously.


Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the do we use cookies section below for information about cookies and how we use them.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

*To improve our website. (we continually strive to improve our website offerings based on the information and feedback we receive from you.

*To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

*to send periodic emails. The email address you provide for request and order processing will only be used to send you information and updates pertaining to your order request. If you decide to opt-in to our emailing list you will receive emails that may include company news, updated, related product or service information, etc.

Note: if at any time you would like to unsubscribe from receiving future emails, simply contact us with a request and we will remove your from our list.


How do we protect your information?

These security measures include: password protected directories, and databases to safeguard your information.

We offer the use of a secure server. All supplied sensitive credit card information is transmitted via a secure socket layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access right to such systems, and we are required to keep the information confidential.

After a transaction, your private information (credit cards financials etc.) will not be stored on our servers.


Do we use cookies?

Yes. (cookies are small files that a site or its service providers transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browsers and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties you personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you so long as those parties agree to keep this information confidential. (for example- google checkout). We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property, or safety. However non personally identifiable visitor information may be provided to other parties for marketing, advertising, or web maintenance uses. Our site and third parties such as advertisers may add a cookie to help analyze web traffic or to determine targeted advertisements based on your preferences and your visit to our site and other sites on the internet.

You can choose to accept or decline cookies. To opt out of Google’s use of cookies, please visit the   Google ad and content network privacy policy

(for example, the search term you used to get to our website. Only the words, not who entered them)


California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precaution to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.


Children’s Online Privacy Protection Act Compliance.

We are in compliance with the requirements of COPPA. We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years or older.


Can-Span Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.


Client Policy

We will never disclose any information about you or your dog(s) to any one without your consent unless court ordered.

Google Advertising Cookie and Privacy Policies

What is the DoubleClick DART cookie?

The DoubleClick Dart Cookie is used by Google in the ads served on our websites displaying AdSense for content ads. When users visit an AdSense publisher’s website and either view or click on an ad, a cookie may be dropped on that end user’s browser. The data gathered from these cookies will be used to help AdSense publishers better serve and manage the ads on their site(s) and across the web.

  • Google, as a third party vendor, uses cookies to serve ads on our site.
  • Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our sites and other sites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the

Google ad and content network privacy policy

Your Consent

By using our site you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy we will post those changes on this page and/or update the privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change

March 24, 2009

Contacting us:

If there are any question regarding this privacy policy you may contact us using the information below

5692 Morton Hill Rd

Hornell, NY 14843



Privacy Policy Customer Pledge

We pledge to you our customer that we have a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:

Federal Trade Commission Fair

California Online Privacy Protection Act

Children’s Online Privacy Protection Act

Privacy Alliance